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Google Rating

4.9

Precision Overhead Garage Door Service

4.9

Wilma Cupstid

Precision overhead garage door responded to my issue and set up an appointment so quickly I was amazed. Within two hours of discovering the problem with my garage door it was completely fixed. He did a great job and was very knowledgeable and professional. I would recommend this company to anyone. I’ve never been given quicker service. I highly recommend precision overhead garage door.

Alecia Diamond

I was very pleased with this service. The technicians called prior to their arrival and asked if I preferred that they wear a mask. As I did, they were masked every time we interacted. I needed to have a broken spring replaced. Richard took an inventory of past repairs, inspected the door, and gave me the option of replacing the broken spring only or including a tune up package which basically overhauled the door. I opted for the overhaul as it was many years since we had any service on the door. They were courteous, worked quickly, cleanly, and made sure all remotes worked before they left. I'm glad I opted for the overhaul. It's like having a new door. The only problem.....it's so quiet now!!! I would highly recommend this company.

MichaelT

Richard came over and we quickly determined my current set up was not sufficient with my goals of insulating my garage in the future. He helped me pick out the perfect set up all the while being friendly and professional. I look forward to the installation of my new garage door/motor. I will update this review once the installation is complete.Update: The two installers came today to get the door installed. They had the door installed quickly and without any hiccups. The new door is aesthetically pleasing, well-insulated, and the motor is super quiet. Once again the team at Precision was fantastic.

EC D

Highly recommend Precision and great technician Rey. My old garage door and new door PLUS a new remote door opener were up and running in what seemed like a blink of an eye. Rey took time to explain all aspects of door operation, too. The installation was perfect. The new door is fabulous: Precision's sales rep at my initial appointment was well-prepared. Precision offers a wide variety of doors and finishes to choose from. Great job!!

Jonathan Limpalair

Great quality garage doors and awesome customer service. Dennis spent a lot of time during the initial quote and even afterwards on the phone explaining everything and giving us different options. There was a slight miscommunication on which exact doors and windows combination we wanted (they have so many options to choose from and even those options have sub-options!) but they made it right with us and we are happy customers. New doors look great - the installer was very friendly and did a great job. Highly recommend.

Pamela Thompson

Michael B. called in advance to let me know when he would be coming. He arrived at the stated time. He was thorough in explaining what he will be doing and had done and what the problem was. Very professional and respectable technician. He listened and answered all my questions. I'm pleased with the outcome. Thank you Michael B.

Jaymie Salley

I called Precision this morning and they had a technician over within 2 hours. Richard was thorough with the inspection and checked out all of our doors and garage door openers. He repaired the problem quickly and gave a detailed explanation on things we could do now to alleviate problems in the future. He was respectful of social distancing and I felt very comfortable with his presence and service. I will most definitely use Precision in the future and will tell others about the great service we received.

Brent Mckinney

Excellent service by Alan H.. He initially did a full inspection and advised me on what was needed. He explained the different types of openers to me prior to purchase. He called before coming out, showed up on time and completed the job timely and with a smile. : ) Loving the new LM Elite system. Very quiet! Thanks to Alan and the team for working with me on this.

Anthony Anderson

Called Precision after hours after completely bending the track on my garage door! Being a homeowner isn’t easy at all but Alan H. from Precision eased my stress. Alan was on time, extremely professional, very detailed explaining things I had no clue about! My overall experience if I could grade would be an A++++. Thanks Alan! Keep up the great service and quality representing the company.

Bob Coomes

Extremely happy with Precision Overhead Garage of Columbia. The technician, Brian, called about 30 minutes before arrival and showed up exactly on time. He was quick, respectful, and answered all my questions. After his initial inspection, Brian mentioned some additional things I could get done. The really interesting part is that he also mentioned some things I should hold off doing, even though that work would have meant more money for the company. It was really nice to deal with a person/company that provides honest opinions instead of just trying to see how much of your money they can get.Brian then proceeded to give my garage door a "tune up", along with replacing the metal wheels with ones made of nylon. Wow, what a difference! My wife couldn't raise or lower our manual garage door previously, but now she can do it with one hand.I wouldn't hesitate to use Precision again, their work was top notch, and they've shown me they have the customer's best interest in mind.

Philip Cockrell

Technician notified me that he could come earlier than originally scheduled. I agreed and he arrived in a timely manner. Tech was knowledgeable and helpful. Provided good advice and responded well to my questions. He did not try to sell me more than I needed. My experience has been very positive so far. I am looking forward to the installation of the new garage door.

dalceada williams

Choosing Precision was the best decision. I contacted them in November and John came out to me the same day for my estimate. John didn't fail me. Each time I told him that I have to wait and check back with me at a later date, he did. He was so understanding of my situation. Last week, I was ready to have my new garage door replaced. The office personnel lady, I forgot her name, was so polite. She had John call me back. We made an appointment for Thursday morning. Rob and Randy came right on time. They started right away. They were so polite. I am pleased with my new garage door. Kudos to everyone at Precision Overhead Garage Door!!!! I am a very happy customer. I HIGHLY RECOMMEND THIS COMPANY FOR YOUR GARAGE NEEDS!!!!

Maninder Gujral

The team at Precision is great, from the initial visit to completion was stress free and really overall excellent workmanship. Their prices might seem high but their workmanship and product is excellent. Precision got us upgraded to a very quiet belt drive door with WiFi connectivity for better security. The technician that did the install were very professional, the work was done timely one day. When they had an out of box issue, they immediately got that remedied that same day. Fast and Efficient. And Tiffany was great also, with following up from start to finish and to ensure satisfaction. Great work Precision, we will definitely recommend you and we know who to call for any issues. Thank you Precision!!!!

Jason Kent

I had an issue with my garage door randomly stopping. I called and was able to get a technician to come out the same day. My technician, Dennis, called about an hour before my scheduled appointment window to see if he could arrive 30 minutes early, which was perfect since I was on my way home anyway. My garage door and opener needed a lot of work, which Dennis did professionally and quickly. Even though it was a late Friday afternoon, he was able to complete the project before the weekend, which was a relief for me. I will be using Precision for all my future maintenance needs.

LaCama Payne

Richard, accompanied with his associate Brian came out to do a consult and a price estimate to install an overhead garage door system. I immediately agreed to the offer and they got started immediately. They were very transparent on the price options and what I would get in return for the deal. The system they installed really out performs the builder grade system that was installed in the secondary garage doors. It is 100% quieter and operates smoothly. Their quality of work and professional knowledge was worth the affordable price point. I have had some issues with other contractors in the area doing what they say and offer, but they were on time and as advertised. Oh yea, they offered military discounts! I will be recommending and/or using them for future jobs. Thanks.Cam Columbia SC area

Jennifer Cannon

James was wonderful! He called in advance, to let me know when he would be arriving. He was on time, polite and very professional. He replaced our keypad that was under warranty even after 9 years, and made a quick adjustment to our door. Our garage door is so quiet that you hardly know it's even opening. It's not until our friends notice how quiet it is, that we even think about about. I ordered our over-sized, barn style, custom door from Precision Doors 10 years ago and we've had a great experience with them ever since. If you're looking for a garage door, you should certainly contact Precision Doors.

Cynthia Page

James was more than willing to handle the semi complicated mess up of my garage. One after the other, he found reasons why my garage was in the condition it was however, he moved swiftly and calmly in fixing it without delay. He made sure he gave me the probable cause, diagnosis, and after action review of his services. We shared laughs, thoughts, and reassurance that I was satisfied with his work. I was scared to call Precision at first. I have no problem calling again for my garage upgrades in the future. THANKS JAMES!!!!

Jay Shu1er

My garage door broke today. When I looked up repair in my area Precision Overhead came up. I noticed they had more stars than others, so I gave them a call. My call was handled fast. The lady on the phone was very nice. Dennis showed up to my door later the same day. He told me the issue and that fix. He was here for a couple hours and left with my garage door running smooth. He even programmed my 2 vehicles to the opener. Dennis was a professional, he knew what he was talking about and didn’t give us anything we didn’t need. Nice to find a good human do get the job done quickly, but also correctly. I couldn’t be happier with Dennis or my call to Precision.

Debbie Sturtevant

Kurt did a great job and answered my questions completely. He arrived almost within the hour of my call and completed the work in a timely manner. I am very happy with the service provided. Be forewarned they are not cheap but after the work was done I felt a bit better. Materials used seem to be of good quality. I opted for the full service and extended warrantee as overall it seemed the better deal. Thank You Precision!

William Moon

Awesome service. Tech came out the same day I called. He arrived on time, was very friendly and professional. He fixed the garage door quickly and expertly, and the price was very reasonable. Highly recommended!

woodruffv76 .

I had a garage opener that broke after 6 years of use. I called Precision Overhead Door for service. Dennis came, explained all of my options to me.He was very thorough, more importantly he was very clear to my home warranty company representative as to what needed to be done with the service. I will gladly recommend Precision to any of my friends, and colleagues who need service in the future. Precision will definitely get my future business. Job well done Dennis! Go Gamecocks!, Good luck to your Dawgs

Jonathan Causey

I discovered a broken spring on my garage door this morning. I called Precision and Alan was at my house within an hour. He did a comprehensive diagnostic and clearly explained his findings. I had Alan proceed with the repairs and he had my door in great working condition within an hour and half. He was professional, knowledgeable, and efficient. I highly recommend Alan and Precision Garage Door.

Janet Stephens

Alan was timely, courteous, friendly and knew what he was doing. Every question I asked he responded quickly and honestly. He was impeccably neat and organized. If anyone is looking for a great, dependable person to work on their garage door, I wholeheartedly recommend Alan.Thank you, Alan.Janet

Fred Jahnke

I found Michael to be extremely professional and knowledgeable about garage door operation. He quickly diagnosed and resolved our issue. In response to my request, he determined the cost to replace my obsolete operating unit. The charge waa fair and everything was completed in less than 2 hours. His installation was clean, he coded our vehicles' remotes and went over everything to my satisfaction. Michael is a great representative for your business.

Carol Kay

“Precision” is the right word for this company! They are quick to schedule a service call, the technician calls to let you know the precise arrival time, and service is thorough and done correctly. Prices have always seemed reasonable. Everyone has been very courteous. I have been a customer for years and cannot say good things about them. James has been my most recent technician, but they have all been good.

Cathy McKervey

James came right on time and explained everything that needed to be done. He was easy to talk to, gave me the reasons for repairs and the results. Hi professionalism and easy going manner made the repair much less painful...I had to call because I backed out of my garage with the door not quite up!

Doug Crolley

The name of my technician was Alan Handberry. He wasn’t listed as I guess he is a bit new. The service was awesome. Was here when promised. Gave me several options. I finally decided to just replace the garage door. The guys came out and went ahead and actually removed the door that was up so I could use my garage. All this on a Saturday. Prices were fair and all the employees were in a good mood and very friendly and polite. I highly recommend. I actually own a business very similar to this one and these guys didn’t miss a beat. GREAT JOB. THANKS

hawkstrike

I called on a Friday afternoon because one of my garage doors had stopped working due to a broken part. I was answered quickly and offered a Sunday appointment. I instead asked for a Monday appointment, and had a choice of several 2-hour windows. I chose a 4-6pm window so I could be home from work. The agent explained there would be a $65 assessment fee, along with any repairs. I agreed. As promised, the tech called me about 30 minutes before arrival, and showed up about 5pm. He did an assessment on both my garage doors (each were about 15 years old and had never serviced), then carefully explained the problems with each. He offered 3 levels of service/repairs. For the broken door I chose the mid-grade overhaul, which replaced the broken roller and weak springs, along with other items (bushings, etc.), and came with a lifetime warranty on the replaced parts. This door cost about $600 to repair. The second door was slightly used and in decent shape, so I chose the basic service which cost about $150. The total cost was about $750 (which included the $65 assessment fee), the work was completed within 2 hours of his arrival, and I was able to pay with a credit card and have a complete statement of work and receipt emailed to me. No one wants to have a sudden repair charge, but I felt the work done was well executed, resolved my issues, and the the service request and delivery process was professional in every way. I would definitely recommend Precision Overhead Garage Door Service and use them again in the future.

Vickie Couch

These guys are awesome. They responded promptly to my request for service and kept me posted to the time they would arrive. Michael has an awesome personality and did an excellent job of evaluating and resolving the problem very quickly. I would definitely recommend this company to anyone and will use them for any repairs in the future! Terrific service!!

Doris Coleman

Excellent service. My garage door was inoperable one evening. We called and were able to get an appointment for the next morning. My Representative reviewed the problems with my door, presented the options to me and I was able to choose the best option for me. My Tech was very courteous and knew how to explain the best options for me.

Louis Ruggiero

This is the second time that I have required a garage door repair. As previously, your technician was professional, courteous, very well trained and experienced. Michael Sampson quickly diagnosed the issue and made the repair efficiently. While I hope that the doors will work forever, I will always use Precision Overhead when they fail. Thank you.

Lauren Rush

I had repair man Mike! He was THE nicest person. He explained to me all about my garage door and told me how he could help. I really appreciated his professionalism and punctuality. It was raining and he told me exactly when he would be at the house and how long it could/would take him. He made it easy to plan the day around. He also didn’t try to sell me anything unnecessary. He explained all that I needed and how long it would last. It made me trust him and the company. I’m very happy that I went with Precision and that I got Michael S! Thank you!!

Ethan Chandler

Kurt came out this morning to assess the havoc I reeked on my garage door. He was here right on time, very friendly, very thorough, and was honest about the repairs I needed and he was very patient with helping me explore my options moving forward. Looking forward to working with him again and the rest of the Precision team in a few weeks when we replace my busted door. Thanks again!

Adam Waters

Great work done in a very timely fashion. I called Saturday morning to schedule someone to come out and look at my garage door that would no longer open or close. Dennis came out that afternoon, did A LOT of work that afternoon and had everything working better than when it was new on the same day. I couldn’t ask for any better service. Sorry UGA lost today Dennis, but thanks for the awesome work!

F Maney

Via online "chat" we simply and quickly scheduled appt for John to stop by. Arrived ahead of schedule, which worked well. He spent time examining and explaining reasons for problems with current door system. Did not rush me as I asked questions. Exactly as he advised, the official written quote came in same day. Great experience so far!!

Mildred Moore

Mr. Richard was soooo helpful and conducted business in a very professional manner. He came in, introduced himself, and worked diligently to get to the root of the problem. He conducted a full assessment of our garage door and was able to relay what the issues are associated therewith. I live in the Highlands Community and have friends with houses throughout the Midlands. I will definitely recommend Precision but suggest they request Mr. Richard!

Terry Kennedy

I wanted to take a minute to thank our technician, Mike W. He was not only knowledgeable and professional but he was extremist personable. He took the time to explain all options and helped us with the BEST option. He repaired the garage door and now it works better than ever. I would highly recommend The Precision Team, but especially Mike W. Thanks Terry

Brian Hartley

Precision Overhead was assigned as my repair company by AHS. They contacted me quickly to make an appointment. The tech, Jason, called me prior to coming to my house to give me a heads up on his ETA. Once he arrived he got straight to work and quickly found the problem and had it fixed quickly. He professionalism and knowledge gave me confidence in his work. I would highly recommend Precision Overhead!

Emily Lowell

I was feeling flustered when our garage door suddenly wouldn’t open, trapping both of our cars inside on a work day. A quick call to Precision and they had someone at my house in 40 minutes with the door open to free our cars. Michael then worked diligently in the heat to repair the door. He was experienced, professional, kind, and hard working. I definitely recommend them based on this experience.

Jim Howerin

Precision Door did an excellent job repairing my garage door opener. The technicians were knowledgeable, friendly, and clearly explained the repair options following a full inspection and assessment of garage door components. The quality of the repair was excellent. The doors now glide smoothly and quietly. I highly recommend Precision Door.

Gary Conway

James was totally professional and very helpful. He did not try to upsell me. He thoroughly explained the safety benefits of the services he suggested. I was especially grateful for the safety cable through the springs. He completed the work in a timely manner, for what I thought was a reasonable cost. With the rollers replaced, additional safety features in place, and everything checked, the garage door works great now. I highly recommend James and Precision Overhead Garage Door Service.

Kent Beasley

I called on a Sunday afternoon when by garage door pulley system malfunctioned. Door had come off the track, frame pulled out of the wall, and rollers fell out. What a mess. I was going out of town and needed quick service.I was scheduled for first thing the following morning. Technician was prompt, knowledgeable, communicated the issues to me by phone, and had everything good to go in less than two hours start to finish. Price was very fair for all that had to be repaired. This is why Precision is THE overhead door champion!

Scott McAbee

Had some service done by Clint on 7/16. He was on time, explained everything and was thorough in his job. I was given 3 options to choose what would best suit my needs to get my garage door working like new again which I thought was a nice touch. Everything went well and Clint was done right around when he said he was. He showed me everything before and after so I could see exactly what needed and what was done. Highly recommend.

Louis Bessels

From my phone call to request service, to the tech, Dennis arriving and doing to work, this was a great experience. He explained what he was going to do, and then, what he found completely and gave me options for how I wanted to proceed. Great job and I would highly recommend Precision!!!

Suzanne Kester

James arrived early, did a complete inspection of our garage door and gave us 2 price options. We chose what I call the complete overhaul package since our home is 16 years old and the package came with a lifetime warranty. James completed the work in about 1.5 hours, made sure that the door was working properly and explained everything to us. James was very friendly and courteous and I would not hesitate to recommend Precision Door and James to anybody. One other note, this was an emergency that happened on a Saturday morning and was completed by Saturday evening. Thanks for the great service.

bsullivan

Clint was very kind and helpful. He called me to let me know that the first tech was ill and that he would take my call. He let me know when he would be there and asked if that was okay. He did an excellent job, our door is great! Thank you Clint!

Christopher Hardee

Great Experience.Was given a two hour time window and technician called about 15 minutes prior to the window to tell me where he was and approximately when in that windows he was going to arrive. Arrived, discussed my concern, inspected door, gave advice and proposed estimates in good/better/best options. I went with a rebuild minus one suggestion. He had everything on the truck and went to work. Soon it was finished.

Christopher Hardee

Robert Harry

Excellent service!! Repairs that were needed were done promptly and customer service was excellent. Technician, Kurt Goodman, went above and beyond to explain the issue at hand and the repairs that were needed. He provided a couple of different options on how to address my issues.I would highly recommend to anyone needed garage door repairs done.

John Sandvik

I had low head clearance and a custom size door that had to be dealt with. Right from the first phone call, the measuring and ordering, and the installation was excellent. Highly recommended. Cameron the installer was very polite and professional.

Maria Ortiz

The complete experience was extraordinary. The receptionist was very friendly. The certified technician that they sent to my house was very friendly and approachable. It was very punctual, in fact, he arrived earlier than expected. Mr. Trorrier explained with simple terms, the diagnosis of the problem that our garage door had. He also explained the recommended plan to follow and the packages they offered to solve our problem. The diagnostic visit was free. Once we selected the desired package, in less than an hour we had our garage door working.Thank you for your excellent, ethical and professional service. I easily recommend this company and the services they offer.

Elizabeth Davis

Ricky was not only punctual but knowledgeable as well. The entire repair took less than 30 minutes. Ricky was able to identify the issue based on my explanation of what was happening and after a quick look he confirmed his original thoughts.

Craig Hales

They were easy to get a hold of (even at 8 PM), scheduled for the following day. Kurt showed up early in my window after calling and giving his ETA. Repair was fast and done well and payment was easy. I highly recommend them!

Deloris Moss

Installer notified me that he was going to be at my home earlier than scheduled due to him finishing up earlier at a prior appointment. He arrived, explained what was needed to complete my installation and was able to complete my installation in a timely manner. He also took the necessary time and explained the features of my opener. He was professional while being personable. I am happy I chose Precision.

Arlene Collaro

Dennis did an outstanding job of repairing my garage door.He explained, in detail, what he would need to do and what the cost would be.He gave me three options and was highly professional and knowledgeable.He was also very courteous and answered all my questions.I would definitely recommend Precision to anyone who needs this service.

Tiffany Adams

Same day service! Amazing! Richard was highly knowledgeable, quick, and thorough. He explained the condition of my garage door in ways that a non-technician (like me) could understand, provided clear options without any sales pressure, and made recommendations on how to best maintain our equipment. I highly recommend.

S Robinson

Ricky B. provided excellent service! I recently purchased my home and had no external access to the garage. I would go through the front door, enter the garage, open it with the wall control and then go back out and park my car. I was given a remote at closing. Although I had the battery changed, it still did not work. Ricky completed a 25 point inspection on my garage. He repaired my current garage door opener and greased the components of the motion mechanism so that it would not squeak. He reprogrammed the external entry portal . He also acknowledged that the previous owners purchased the garage door from their company. I was able to purchase the warranty so that there is seamless continuity of service for the garage door. His customer service and kindness were beyond my expectations. Every business owner should be so fortunate to have an employee like this! He represented Precision Garage Doors with a firm knowledge of his product as well as a genuine level of sincere hospitality. Why would a customer go anywhere else?

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